Client Promise
The Right Attitude. The Best Results.
Balfour Beatty takes on your mission as our own.

Our purpose is to be a Relentless Ally for the success of each and every dream we are entrusted to build. To ensure the success of your dream, you need more than a builder. You need a partner who understands your unique needs and takes on your mission as their own. Delivering on promises takes more than technical expertise; it takes a genuine desire to earn your trust by understanding your mission as well as we understand our own.

This means we are 100% committed to providing you with a great client experience every time you work with us in addition to a finished project that meets not only your construction goals, but your business objectives too.

We consistently ask our clients to provide us with feedback through our Mission Alignment Process (MAP). And based on what our clients have shared with us over the years, we’ve crafted our client promise and ensure every BBC teammate fully understands their role in living up to this promise.

  • Deliver accuracy, predictability and certainty throughout all phases of preconstruction and construction.

  • Tailor our project approach around your key business objectives.

  • Leverage innovative thinking, tools and best practices whenever possible to deliver a high quality project.

  • Provide an environment of transparency and open, candid, and timely communications.

  • Take ownership of the whole project team’s interests and concerns.

  • Anticipate potential issues and be ready with solutions to keep the project moving.

  • Hold ourselves accountable for consequences within our control or influence.